Ask customers to rate

With this module, your customers are automatically contacted and asked for a rating.
Many people comply with this request - no one would think of it on their own.

Version 1:

The customer is offered a field in the checkout:

"I authorize you to send me a one-time satisfaction request ".

(If you would like a different text, please let us know before starting work, preferably during your order)

The customer must check this box to receive a rating request.

Version 2:

A pop-up after the end of the order (see pictures), "Are you satisfied with us? Then we would like to send you a review reminder in a few days. Would you like to rate us after receiving the goods?".

The customer can ignore the pop-up or click on No, thank you or Yes, I would like to. The e-mail is only sent if Yes is clicked.

You can define in the admin area at which dispatch status the e-mail should be sent and in which period of time.
We recommend the settings
- at dispatch status "sent"
- between 10 and 30 days after the order (it has to be a time window, not an exact day).

The module sends the mail in the language the customer used when placing the order.
You can change the subject with the help of the module "Send all e-mails language-dependently with own subject".

Follow up:

1. Free advertising for you in your shop through positive reviews from real customers.
2. You recognise problems with certain products at an early stage through negative feedback and can react quickly.
3. You can process negative reviews as complaints and delete them afterwards.

Setting options:

• Only customers whose shipping status has reached a certain point (usually: "paid and shipped") will be contacted.
• Only customers whose purchase was made at least x, but no more than y days ago will be contacted
• E-mail texts are of course freely customisable

All modules in the legal section were programmed at the customer's request. Please ask your lawyer whether they are legally required. We cannot give any information on this.