Debugging isn’t programming—it’s detective work. Something isn’t working, but at first, no one knows exactly where the problem lies. We work our way through the problem systematically: checking log files, comparing configurations, isolating plugins, analyzing database entries. Sometimes the bug is found quickly; sometimes it’s buried deep within the system.
Because the effort involved is unpredictable and yet doesn’t cost any less than regular programming, we charge the same hourly rate—and no more. We don’t think it’s right to charge a premium for debugging just because it’s more complex than a straightforward programming task.
Important note: Payment is not contingent on whether the error is found or fixed. Even if we don’t find a solution, we’ll bill you for the time spent. However, you can set a maximum number of hours in advance—that way, you won’t incur any unexpected costs.
Service Hours and Emergency Surcharges
Service hours are Monday to Friday from 7:30 a.m. to 6:30 p.m., excluding public holidays in Hamburg as well as December 24 and 31.
For service calls outside of service hours, we charge a 100% surcharge on the hourly rate. The surcharge applies from the start of work outside of service hours.
An emergency service call is considered requested as soon as you ask us to handle it outside of service hours. Of course, you can indicate in your message that it is not an emergency—for example, “not urgent”—in which case we will handle it during our service hours.
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