We research and install(*) suitable plugins for you for up to 4 hours a month, communicate with their manufacturers, configure them, show you how to use them if necessary, answer your questions about Shopware operation by e-mail - where can I find what - and do small jobs.
Advice by e-mail only:
Shopware is extremely complex. Support is therefore only provided by e-mail, not by telephone, because we have to research some answers first.
Fairness rule:
Daily questions such as “I have so few orders today, can you see what the reason is?” are not possible.
Also not included are proactive work, troubleshooting and bug fixes for SEO and Google Ads, only basic theoretical advice.
Possible questions include:
“What's the best way to set up my shipping costs if I want to send freight forwarding goods with live animals to China, and you want to add another 30 euros on top of 100 kg?”
or:
“How do I give a 10 percent discount on all products except books, special offers and vouchers if I collect them myself?”
Independence of advice:
Important to know:
we provide unbiased and independent advice. If we recommend plugins, for example, we receive nothing from the plugin manufacturer, not even a commission.
Billing
On request, we can write down every quarter of an hour worked and let you know when the 4 hours are up.
Let me put it this way: on average, you get off better without billing, as we don't drop the hammer exactly after 4 hours. But with payroll accounting, we do this in any case.
Optionally, we also take care of the regular updates.
Select "Additional work**" before you order this service.
The minimum term is 12 months and will be extended
- without additional work always by 1 month
- with additional work always by 12 months
unless cancelled by you or us 14 days before expiry.
(the reason for this is that we always have to pay for the StageWare Manager 1 year in advance)
* additional licence fees may apply for the update of paid plugins.
** The service requires that all plugins and themes fulfill the update requirements and are available in an active subscription, but we test the shop before updating the live system via StageWare. We may need your help with the test if you are more familiar with the plugins than we are :)
The licence for StageWare is already included in the price of the "additional work". If you already have the StageWare Manager, you can of course deduct the annual price.
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