Debugging is usually more time-consuming than regular programming. You don’t know what’s broken, and neither do we—we have to figure it out first. That means systematically working through the code, testing, ruling out possibilities, and documenting our findings. Often, the bug is in the last place you’d expect.
Nevertheless, we charge the same hourly rate for debugging as for regular programming—because we believe you shouldn’t be penalized for something not working as it should.
However, you should know: Payment isn’t contingent on whether the bug is found or fixed. This rate applies even if we don’t make any progress. Of course, you can set a maximum time limit in advance for how long we should continue searching.
Please note: Delivery times for Shopware 5 may vary—please inquire!
Service Hours and Emergency Surcharges
Service hours are Monday to Friday from 7:30 a.m. to 6:30 p.m., excluding public holidays in Hamburg as well as December 24 and 31.
For service calls outside of service hours, we charge a 100% surcharge on the hourly rate. The surcharge applies from the start of work outside of service hours.
An emergency service call is considered requested as soon as you ask us to handle it outside of service hours. Of course, you can indicate in your message that it is not an emergency—for example, “not urgent”—in which case we will handle it during our service hours.
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